Privacy policy for xalenovirup.com

Your privacy is important. This policy explains how we collect and use your data.

Introduction and commitment

At xalenovirup, we are committed to protecting your privacy and handling your information responsibly. This policy outlines what data we collect and how we use it.

We comply with Australian privacy regulations, ensuring transparency and security for all personal information provided to us.

What information we collect

We collect personal details you provide directly, as well as information through cookies and analytics tools for service improvement.

Information you provide directly

  • • Contact details (such as name, email, phone) provided through forms.
  • • Enquiry and feedback submitted to our team online or by phone.
  • • Subscription details and preferences shared during sign-up.
  • • Communication records, including consultation scheduling.
  • • Feedback or updates to your information requested by you.

Information collected automatically

  • • Device details and browser type used to access xalenovirup.com.
  • • Website usage patterns, including navigation and session duration.
  • • Cookies and similar tracking technologies for functionality.
  • • IP address and general location data for security purposes.
  • • Interaction with emails or notifications sent from our team.

How we use your information

Personal data is used to provide our subscription services, respond to enquiries, and improve our website and communications.

  • • Processing subscription sign-ups and renewals.
  • • Responding to your enquiries and requests.
  • • Managing consultation schedules and reminders.
  • • Improving site functionality and performance.
  • • Ensuring compliance with legal requirements.
  • • Sending service updates and important notifications.
  • • Conducting client satisfaction surveys for quality improvement.

Our commitment: We use your data responsibly and only for the purposes described. Your personal information is never sold to third parties.

When we share your data

Information may be shared with service providers assisting with technology or communications, always under strict confidentiality agreements.

Service providers

Third parties may assist with hosting, analytics, or communication. Their use of your data is limited to service delivery only.

Legal obligations

We may disclose information if required by law or for compliance with regulations.

Anonymous statistics

Aggregated, non-identifiable data may be used for reporting and site improvement.

Your rights and choices

You have rights regarding your personal data, including access, correction, and deletion. Contact us to exercise these rights.

  • • Request access to your personal information at any time.
  • • Correct inaccurate or outdated details in your records.
  • • Request deletion of your information where applicable.
  • • Receive a copy of your data in a portable format.
  • • Object to certain uses of your data as allowed by law.
  • • Limit processing of your information where permitted.

For any privacy requests, please contact our team. We aim to respond promptly and transparently.

How we protect your data

We use technical and organisational measures to safeguard personal information against unauthorised access, loss, or misuse.

Technical security measures

  • • Encryption of sensitive data during transmission and storage.
  • • Secure server infrastructure and regular vulnerability assessments.
  • • Access controls for authorised personnel only.
  • • Continuous monitoring for potential security threats.

Organisational security measures

  • • Staff training on privacy best practices and obligations.
  • • Clear internal policies for data handling and retention.
  • • Strict access protocols for sensitive information.
  • • Regular review of privacy and security practices.

How long we retain your data

Personal information is kept only as long as necessary for service delivery, compliance, or legal obligations.

  • • Subscription account data retained while active.
  • • Consultation history retained for service quality.
  • • Correspondence retained for a limited period.
  • • Billing records retained for regulatory compliance.
  • • Marketing preferences retained as required.

You may request deletion of your data at any time, subject to legal requirements.

International data transfers

Your data may be processed outside Australia, always with safeguards in place to protect your privacy.

  • • Contracts ensure privacy standards with overseas providers.
  • • Regular assessments of data protection measures.
  • • Limiting transfers to essential service providers only.
  • • Data is encrypted during international transfers.

Use of cookies and tracking

Cookies are used to enhance your website experience and support essential site functionality.

Types of cookies we use

  • • Necessary for core site operations and security.
  • • Help us monitor and improve website performance.
  • • Remember your settings and preferences.
  • • Enable enhanced features for better usability.

You can manage or disable cookies in your browser at any time.

Changes to this privacy policy

We may update our privacy policy periodically. Changes will be posted on this page and, where significant, communicated directly.

  • • Email notification for major changes.
  • • Website notice for minor updates.
  • • Updated effective date on the policy.
  • • Access to previous versions upon request.

Continued use of our services after changes constitutes acceptance of the new terms.

Contact us about your privacy

For questions or requests regarding your privacy or this policy, please contact our team.

xalenovirup

113 Exhibition St, Melbourne, VIC 3000 Australia

Phone: +61879728567

Email: content@xalenovirup.com

Policy last updated September 23, 2025.

Effective from September 23, 2025.